PairMind Appliance pilots, appliance subscriptions, and licenses are agreement-led. This policy explains how billing errors, negotiated pilot changes, and written exceptions are handled unless a signed agreement says otherwise.

Refund Eligibility

• Billing Errors: Duplicate charges or payment-gateway failures are refundable with proof.
• Agreement Terms: Refunds, credits, and cancellation rights follow the signed pilot, subscription, or license agreement.
• Written Exceptions: Any goodwill credit, product order adjustment, or refund outside the agreement must be confirmed in writing.

Refund Exclusions

• Agreement Limits: Requests outside the applicable written agreement may be declined.
• Product Terms: Product subscriptions, appliance licenses, support entitlements, and third-party charges follow the applicable written agreement.
• Product Order Changes: Changes to a product order follow the applicable written agreement.
• Non-Refundable Items: Payment processing charges, taxes, hardware, and third-party add-ons are non-refundable unless required by law or contract.
• Policy Violations or Fraud: Misuse or Terms violations void eligibility and may result in account suspension.

How to Request a Refund or Credit

• Email Support: Contact us at contact@omniqai.com. Include your agreement reference, issue summary, and proof if needed.
• Verification: We may ask for extra details to validate your claim.
• Processing: If approved, refunds go back to your original payment method where possible. Otherwise, a partial refund, credit, or contract adjustment may be offered.

Company Discretion & Abuse Prevention

• We reserve the right to approve/deny refunds in good faith.
• Repeat refund abuse or multiple accounts may lead to denial and account suspension.

Policy Updates & Exceptions

• This policy may be updated at any time. Changes apply to future purchases.
• We may offer exceptions in extreme cases (e.g. natural disasters or system-wide failures), at our sole discretion.

Legal Notice

This policy does not override any statutory rights under applicable law. Consumer protections in your region may apply.

Thank you for trusting OmniqAI. If you have any questions or concerns, our support team is here to help.