We want you to be satisfied with our AI services. This policy explains when you can get a refund, when refunds are not possible, how to request one, and the conditions we enforce to prevent misuse.

📌 Refund Eligibility (When Refunds Apply)

• Mistaken or Accidental Purchase: Full refund if reported within 3 days and the service hasn't been meaningfully used. We reserve the right to verify.
• Satisfaction Guarantee: Not satisfied? Request a full refund within 7 days of purchase. Feedback is encouraged.
• Duplicate Charges or Payment Errors: Provide proof (e.g. receipt or statement). We will refund the overcharged amount.
• Third-Party Vendor Non-Delivery: If the vendor doesn't deliver, and we confirm it, we’ll refund the amount you paid to us.
• Subscription Cancellations (Unused Time): Cancel anytime. If within refund window, we refund unused time. Outside the window, cancellation stops future billing only.

❌ Refund Exclusions (When Refunds Are Not Given)

• Time Limits Exceeded: Requests after 3 or 7 days will generally be denied.
• After Significant Use: Extensive usage or quota consumption disqualifies refund eligibility.
• Change of Mind: No refunds for changed requirements or disinterest after refund window.
• Non-Refundable Items: Platform fees, payment processing charges, taxes, and third-party add-ons are non-refundable.
• Policy Violations or Fraud: Misuse or Terms violations void eligibility and may result in account suspension.

💬 How to Request a Refund

• Email Support: Contact us at contact@omniqai.com. Include your order ID, issue summary, and proof if needed.
• Verification: We may ask for extra details to validate your claim.
• Processing: If approved, refunds go back to your original payment method within 7 business days. If not possible, partial refund or credit may be offered.

⚖️ Company Discretion & Abuse Prevention

• We reserve the right to approve/deny refunds in good faith.
• Repeat refund abuse or multiple accounts may lead to denial and account suspension.

🔁 Policy Updates & Exceptions

• This policy may be updated at any time. Changes apply to future purchases.
• We may offer exceptions in extreme cases (e.g. natural disasters or system-wide failures), at our sole discretion.

⚠️ Legal Notice

This policy does not override any statutory rights under applicable law. Consumer protections in your region may apply.

Thank you for trusting OmniqAI. If you have any questions or concerns, our support team is here to help.